Privacy Policy

4 min

Privacy Policy for Twice LLC

Effective Date: October 9, 2025

Twice LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Website or use our Services. By using the Website or Services, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you create a user account, we collect your email address.
Usage and Device Information: While you browse or use the Services, we automatically collect information such as your IP address, browser user agent string, device type, operating system, and API call logs (e.g., timestamps, endpoints accessed, and request details).
Other Data: If you provide additional information voluntarily (e.g., through forms or support requests), we may collect that as well.

We do not knowingly collect personal information from individuals under 16 years of age.

2. How We Collect Information

Directly from You: Through account registration or other interactions.
Automatically: Using cookies, web beacons, and server logs to track usage patterns and improve the Services.
From Third Parties: We may receive data from analytics providers or other service partners.

3. How We Use Your Information

We use your information for the following purposes:

To provide, maintain, and improve the Website and Services (e.g., processing API requests and analyzing usage).
To manage user accounts and authenticate access.
To communicate with you, such as sending service updates or responding to inquiries.
To enforce our Terms, prevent abuse, and ensure security (e.g., monitoring API logs for rate limit compliance).
To comply with legal obligations.

We may share your information:

With third-party service providers (e.g., hosting, analytics, or payment processors) who assist us in operating the Services, bound by confidentiality.
In response to legal requests, such as subpoenas or court orders.
In connection with a merger, acquisition, or sale of assets.
With your consent or as otherwise described at the time of collection.

We do not sell your personal information.

5. Data Storage and Security

All data is processed and stored in the United States. We use industry-standard security measures, such as encryption and access controls, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights under laws like CCPA or GDPR, including:

Access, correction, or deletion of your personal information.
Opting out of certain data uses (e.g., marketing emails).
Managing cookies via your browser settings.

7. Open-Source Components

If our Services include open-source software, any data processed through those components is handled in accordance with this Policy and the applicable open-source licenses.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and performance. You can control these through your browser, but disabling them may limit access to certain features.

9. Third-Party Links

Our Website may link to third-party sites. We are not responsible for their privacy practices.

10. International Data Transfers

If you access the Services from outside the United States, your data will be transferred to and processed in the U.S., which may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use constitutes acceptance of the revised Policy.